We do our best to describe items as accurately as possible and dispatch all orders in perfect condition, but in the event that you are unhappy with your purchase for any reason you may return for an exchange or refund within 14 days of receipt. Please contact us by email as soon as possible to arrange the return.
We accept returns/exchanges for all purchases only if the item is returned within 14 days in original unused condition. Please email firstname.lastname@example.org or call 0845 579 1100. Return details will be provided via email.
We will refund the full purchased cost of the item. We do not refund any postage fees. We do not accept responsibility of items lost in the post when returning back to us, we advise items are returned via Recorded Delivery. We do not accept returns for Used items. Item must be in original unused condition and returned within 14 days. All items returned must include your name, your order id and email address with brief details of reason for returning the item. Once received by us a refund or exchange will be arranged within 48 hours. Please contact us straight away regarding any faulty or post damaged items and we will arrange a replacement immediately.
If you have not received your parcel within 5 working days please email us for your tracking number. If the parcel can’t be located then we will have to wait a minimum of 15 working days from dispatch date for us to refund or replace the item (UK ONLY). International and EU parcels will need to wait a minimum of 21 days.
This policy does not affect your statutory rights.